1. Introduction
Siwalik Tour & Travel Pvt. Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information collected from customers, visitors, and partners. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and the rights available to you.
This policy applies to data collected via our website, mobile applications, bookings, offline interactions (phone, email), and any other services we provide.
Note: This policy is for informational purposes only and does not constitute legal advice. Consider consulting a legal advisor to ensure compliance with local laws (for example, the Indian DPDP Act, GDPR for EU users, or other applicable data protection laws).
2. Information we collect
A. Personal information you provide
Full name, date of birth, gender
Contact details: email address, phone number, postal address
Passport, ID or government-issued identity details (required for some international/domestic travel bookings)
Payment information (card details are processed by third-party payment gateways — see below)
Booking preferences, travel itinerary, emergency contact details
Account credentials for registered users (username, password)
B. Technical & usage data
IP address, device identifiers, browser type, operating system
Pages visited, time spent on site, referral source, clicks and navigation patterns
C. Cookies and similar technologies We use cookies, local storage and similar technologies to improve site functionality, to remember preferences, and for analytics and advertising.
D. Communications Records of your correspondence with us (support tickets, emails, calls) to respond to requests and improve service.
3. How we use your information
We process personal data for the following purposes:
To confirm and manage bookings, reservations, and payments.
To communicate booking updates, travel alerts, invoices, and customer support messages.
To personalize offers and suggest trips or upgrades.
To comply with legal and regulatory requirements (e.g., passenger lists, security checks, tax and accounting records).
To detect, prevent and investigate fraud, security incidents and misuse.
To analyze and improve our website, services, and marketing.
Legal bases (where applicable): consent, contract performance, legal obligation, legitimate interests.
4. Sharing and disclosure
We may share personal information with:
Service providers & vendors: payment processors, booking engines, hotels, transport providers, insurance partners — only as necessary to fulfil your travel service.
Legal & regulatory authorities: when required by law, court order, or for safety and compliance.
Business transfers: in the event of a merger, acquisition, or sale of assets, data may be transferred as part of the transaction.
Aggregated/anonymized data: for analytics and reporting where individuals cannot be identified.
We require third parties to protect your data in accordance with this policy and applicable law.
5. Cookies & tracking technologies
We use:
Essential cookies: required for core functionality (booking, login, security).
Performance & analytics cookies: to understand and improve site performance.
Advertising cookies: to deliver relevant offers and measure ad effectiveness.
Users can manage cookie preferences through our cookie banner or browser settings. Disabling cookies may limit site functionality.
6. Data retention
We retain personal data only as long as necessary to:
Provide the services requested (e.g. until the trip is complete and follow-ups are finished)
Comply with legal, tax, and accounting obligations (retention periods may vary by jurisdiction)
Resolve disputes and enforce agreements
Specific retention periods will be determined by the purpose for which the data was collected and applicable law.
7. Security
We implement administrative, technical, and physical safeguards to protect personal data, including access controls, encryption for sensitive information, secure servers, and regular security reviews. While we strive to protect your data, no method of transmission or storage is completely secure.
8. Your rights and choices
Depending on your jurisdiction, you may have rights such as:
Access to the personal data we hold about you
Correction or update of inaccurate or incomplete data
Deletion or restriction of processing
Data portability
Object to or withdraw consent for certain uses (e.g. marketing)
To exercise a right, contact us at the details below. We may ask for identity verification prior to processing requests.
9. Marketing communications
We may send promotional messages about tours, offers and newsletters. You can opt out of marketing at any time via links in emails, in your account settings, or by contacting us.
10. International transfers
As a travel company, we may transfer personal data to other countries (e.g., hotels, transport providers, cloud providers). When we transfer data internationally, we put in place safeguards required by law (such as standard contractual clauses or equivalent measures) where applicable.
11. Children’s privacy
Our services are not directed to children under 13 (or higher age if required by local law). We do not knowingly collect personal data from minors without parental consent. If you believe we have collected information from a child, contact us to request deletion.
12. Third-party sites and links
Our site may contain links to third-party websites (hotels, booking partners, social media). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective date” at the top will indicate when the policy was last updated. Significant changes will be communicated by notice on our site or direct communication.
14. Contact us
If you have questions, want to exercise rights, or report concerns, please contact:
Siwalik Tour & Travel Pvt. Ltd
104, GMS Rd, Mohit Vihar, Shakti Enclave, Niranjanpur, Dehradun, Uttarakhand 248001
Email: info@siwaliktravels.com
Phone: +91 8382913638
If you are located in the EU or certain other jurisdictions, you may also have the right to lodge a complaint with your local supervisory authority.
15. Cookie banner sample text (short)
“We use cookies to improve your browsing experience, personalize content and ads, and analyze our traffic. By continuing to use our site, you consent to our Cookies Policy. Manage preferences or accept all.”
16. SEO-friendly FAQ snippets (for schema & rich results)
Q: What information does Siwalik Tour & Travel collect?
A: We collect contact and identity details, booking and travel data, payment information (via secure gateways), and usage data to provide and improve our services.
Q: How can I request deletion of my data?
A: Contact info@siwaliktravels.com and provide proof of identity. We will evaluate and respond in accordance with local law.
Q: Are my payments secure?
A: Yes — payments are processed by certified third-party payment gateways and we do not store full card data on our servers.